Terms of Service

Valora connects to your point-of-sale provider, reads your transactional history, and presents analytics, forecasts and AI-generated recommendations across one or more locations. Features vary by plan.

Recommendations are decision support, not instructions. You remain responsible for your own pricing, staffing, purchasing and menu decisions.

You must give accurate information and keep your credentials secure. You are responsible for activity under your account, including anyone you invite. Tell us promptly if you believe an account has been compromised.

You authorise Valora to access your POS data through the provider’s own authorisation flow. Access is read-only: Valora cannot process payments, issue refunds, alter your menu or change anything in your POS.

You confirm you are entitled to grant that access. You can revoke it at any time, from Valora or from the provider — after which the analytics stop updating.

Your POS providers are independent third parties. We are not responsible for their availability, their pricing, or changes they make to their APIs.

• Plans are per tenant, with additional locations charged per location. Current pricing is on our pricing page.
• New subscriptions include a 14-day free trial. Unless you cancel before it ends, the subscription begins and the first payment is taken.
• Subscriptions renew automatically — monthly or annually, as selected — until cancelled.
• Payments are processed by Stripe. We do not store your card details.
• You can cancel at any time. Cancellation takes effect at the end of the current billing period.

[TO BE COMPLETED: refund position — whether unused time is refunded on cancellation, and how mid-cycle plan changes or added locations are prorated]

We may change pricing. Existing subscribers will be given [TO BE COMPLETED: notice period, e.g. 30 days] before a change applies to their renewal.

Your data stays yours. You grant Valora a licence to host, process and analyse it solely to provide the service to you. We do not sell it.

We may use aggregated, de-identified data — which cannot reasonably identify you, your business or your customers — to improve the product and to publish industry benchmarks.

You can export your data while your subscription is active. Our handling of personal data is described in the Privacy Policy.

You agree not to:

• Resell, sublicense or provide the service to a business that is not yours without our written agreement
• Reverse engineer, scrape, or attempt to extract the underlying models or source code
• Upload data you do not have the right to share, or another business's data without authorisation
• Interfere with the service's operation, security or availability, or attempt to access another tenant's data
• Use the service to break the law

We aim to keep Valora available and to sync your data continuously, but we do not guarantee uninterrupted service. Maintenance, provider outages and API changes upstream can interrupt it.

[TO BE COMPLETED: whether any uptime commitment or SLA is offered, and to which plans — Enterprise is currently marketed with priority support]

Analytics are derived from data supplied by your POS provider. If that data is incomplete or wrong, the output will be too. AI-generated insight can be mistaken or incomplete, and forecasts are estimates rather than guarantees.

Check anything material before acting on it. Valora is not a substitute for accounting, tax, legal or professional advice.

Valora and everything in it — software, models, interface and content, excluding your data — remain our property. These terms grant you a limited, non-exclusive, non-transferable right to use the service while your subscription is active.

You may stop using Valora and cancel at any time. We may suspend or terminate an account that breaches these terms, fails to pay, or puts the service or other customers at risk — with notice where reasonably possible.

On termination your access ends and your data is handled as described in the Privacy Policy.

To the maximum extent permitted by law, the service is provided “as is” without warranties of any kind.

[TO BE COMPLETED: liability cap and exclusions — commonly limited to fees paid in the preceding 12 months, excluding indirect and consequential loss. Do not publish without review; this clause carries the most financial risk in the document]

Nothing here excludes liability that cannot lawfully be excluded.

We may update these terms. Material changes will be notified by email or in the app before they take effect. Continuing to use Valora afterwards means you accept them.

[TO BE COMPLETED: governing law and jurisdiction — e.g. the Commonwealth of Massachusetts, USA] [TO BE COMPLETED: whether disputes go to courts, arbitration, or small claims]

Questions about these terms: support@valoraai.us. Sales and billing: sales@valoraai.us.